Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

[vRNI] [3.x] vRealize Network Insight UI not accessible from chrome version 71 (60368)

Last Updated: 12/21/2018Categories: PatchTotal Views: 6411Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

When using Chrome version 71 to browse vRealize Network Insight UI, you have an invalid redirection stating the current browser is not supported

Impacted vRNI version are 3.7,3.8 and 3.9.

Purpose

This article provides information on how to fix an issue that prevents from logging in VMware vRealize Network Insight (vRNI)

Cause

The new version of Google Chrome 71 was released on the 4th of December 2018. Customers who upgraded Google Chrome to latest version are affected with this issue.

Resolution

This issue will be fixed in upcoming releases of vRealize network insight

A patch is available for download and to fix the issue

Download Links:
For 3.9 setup : patch
For 3.8 setup : patch
For 3.7 setup : patch

To apply the patch:

Note:

Apply this patch on all Platform(s) running vRealize Network Insight 3.7, 3.8 and 3.9.

Patch is not required on Collector(s)

Log in to vRealize Network Insight Platform CLI using consoleuser and run these commands on all platform nodes (Default consoleuser password is: ark1nc0ns0l3 )

To upload the bundle via SCP (from remote host where you copied the file):
tool-manager copy scp --host ip_of_server_where_the_file_is_located --user user_to_access_server --path path_to_file_on_the_server/vRealizeNetworkInsight-Chrome71Support-201812051800.bundle

To upload the bundle via SCP (no remote host):

Use WinSCP to copy bundle to the VRNI platform.

Start WinSCP

Change protocol to SCP

Connect to platform with support / ark1nc0113ct0r credentials (this is default password, the password in your environment may be different if you changed it)

Copy patch to /home/support directory

SSH to VRNI Platform as consoleuser and run the below command:

tool-manager copy scp --host localhost --user support --path /home/support/vRealizeNetworkInsight-Chrome71Support-201812201800.bundle

To upload the bundle via URL:

tool-manager copy url https://s3-us-west-2.amazonaws.com/vrni-tools-archive/vRealizeNetworkInsight-Chrome71Support-201812201800/vRealizeNetworkInsight-Chrome71Support-201812201800.bundle

After the upload, apply the patch with:
tool-manager run --name vRealizeNetworkInsight-Chrome71Support-201812201800.bundle

You see output similar to:

Verifying and unpacking bundle
Unpacked bundle
Verified tool compliant

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Run: vRealizeNetworkInsight-Chrome71Support-201812201800.bundle
+ Description:To fix vRNI UI loading issue with Chrome 71
Execution time : 1 minute
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Go ahead with run? (y/n) [Default y]: y
Running...
Tool run completed

To verify the patch installation, run below command
(cli) show-version
3.9.0.1543904878
Chome71Support-201812201800

Refer CLI guide for more information on tool-manager command: https://docs.vmware.com/en/VMware-vRealize-Network-Insight/3.8/com.vmware.vrni.cli.doc/GUID-7C990B0F-93A1-4870-92D9-32FDBC5BC876.html

Workaround

Kindly use Mozilla Firefox or older version of Google Chrome (Version below 71).

Related Information

md5sum: 7FEDDD2CCA380D7BA2284370677CD9DA

sha1sum: 441F3B64BF036E7ABFB8E678308C3237804C8C45

sha256sum: 2A4891ABEB64F9190C2D9EB2A671EF16FA4954C0063BA14243FE1A0E7BD4708E

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
管理 vSphere 6.0 Update 3 的 TLS 协议配置 (2148819)

Results 1-2 of 2

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vRealize Network Insight

Related Versions:

VMware vRealize Network Insight 3.x

Take Our Survey

Support Assistant